Return & Refund Policy - Digital Vayapari
At Digital Vayapari, we prioritize customer satisfaction and strive to deliver exceptional digital marketing services. However, we understand that certain circumstances may require clients to request a return or refund. This Return & Refund Policy outlines the conditions under which we accept such requests for services purchased through our website, www.digitalvayapari.in.
1. Scope of the Policy
This policy applies to all services offered by Digital Vayapari, including but not limited to:
- Google Ads Campaign Management
- Social Media Marketing
- Web Development
- Content Creation
- Other Digital Marketing Services
Refund requests for services involving third-party platforms or tools (e.g., Google Ads spend, hosting fees) will be handled according to the policies of those third-party providers and may not be eligible for a refund from Digital Vayapari.
2. Eligibility for Refunds
Digital Vayapari offers refunds under specific conditions, which are assessed on a case-by-case basis. Refunds may be considered in the following scenarios:
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Non-Delivery of Service: If Digital Vayapari is unable to initiate or deliver the agreed-upon service due to internal issues or errors on our part, you may be eligible for a full or partial refund.
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Service Dissatisfaction: If the service delivered does not meet the promised quality or scope outlined in the initial agreement, clients must inform us within 14 days of the service delivery. We will investigate the matter and may offer a partial refund if the case warrants it.
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Incorrect or Duplicate Payment: In case of a billing error, such as an overcharge or duplicate payment, clients are eligible for a refund upon verification.
3. Conditions for Refunds
To be eligible for a refund, the following conditions must be met:
- Submission Timeline: All refund requests must be submitted within 14 days of the service delivery or payment.
- Proof of Purchase: Clients must provide valid proof of payment (invoice or receipt) along with their refund request.
- Clear Justification: A clear and valid reason for the refund must be provided, with any relevant documentation or evidence to support the claim.
Refunds will not be issued for services that have been completed and delivered according to the agreed-upon scope of work.
4. Non-Refundable Services
The following services or circumstances are not eligible for a refund:
- Services that have been fully completed and delivered.
- Consulting fees for strategy sessions that have already been rendered.
- Custom or specialized marketing strategies that were delivered as per the client’s specific requirements.
- Work that is delayed or hindered by the client’s failure to provide required materials, approvals, or cooperation within a reasonable timeframe.
5. How to Request a Refund
To request a refund, follow these steps:
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Contact Support: Email us at support@digitalvayapari.in with the subject line “Refund Request,” providing your order details, payment information, and a clear explanation for the request.
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Evaluation of Request: Once we receive your request, our team will evaluate your claim based on the eligibility criteria outlined above.
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Response Time: We aim to review and respond to refund requests within 5-7 business days. If your request is approved, you will be notified about the next steps.
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Processing Time: If a refund is approved, it will be processed within 10 business days. Refunds will be issued via the original payment method used for the purchase.
6. Service Cancellations
If you wish to cancel an ongoing service with Digital Vayapari, you may do so by contacting us via email. However, cancellations do not guarantee a refund for services already rendered or in-progress work. Any remaining deliverables or incomplete services will be evaluated, and refunds will be considered based on the terms of the original agreement.
7. Contact Information
For further questions or concerns regarding our Return & Refund Policy, please reach out to us at:
We value your business and are committed to resolving any issues quickly and fairly. Thank you for choosing Digital Vayapari!
