Transparent Guidance
Frequently Asked Questions
Comprehensive answers on gold authenticity, certified solitaires, bespoke crafting and shipping.
What is BIS Hallmarking and how is it verified?
The Bureau of Indian Standards (BIS) hallmark guarantees the exact purity of precious metals. Every piece from Aggarwal Jewellers carries the BIS triangular mark, purity karat (22K916 or 18K750), assay center stamp, and unique 6-digit HUID code readable in the BIS Care application.
What diamond grading standards do you follow?
All our natural diamonds are independently inspected and certified by leading international laboratories including IGI and GIA. Each certificate specifies the cut grade, color scale, clarity clarity, and carat weight.
Can I customize gold weight or diamond specifications?
Yes. Our master karigars can cast any piece in 18K, 22K, yellow gold, rose gold, or platinum. Contact our bespoke concierge through WhatsApp or our website enquiry form for custom quotes.
How is transit insurance handled during delivery?
Aggarwal Jewellers provides complimentary 100% transit insurance on all orders. Parcels are secured with tamper-evident security tape, packaged in discreet outer boxes, and handed over only upon SMS OTP authentication.
What is your lifetime exchange and buyback policy?
We provide lifetime buyback and exchange on all authentic Aggarwal Jewellers gold and diamond pieces at prevailing market rates minus statutory melting charges and diamond valuations, as outlined in our Return & Exchange Policy.
How do I determine my ring or bangle size accurately?
Please consult our comprehensive Size Guide containing printable measurement rulers, circumference conversions, and inner diameter bangle guides.
Do you offer complimentary cleaning and inspection?
Yes! All Aggarwal Jewellers patrons are entitled to complimentary lifetime ultrasonic cleaning, prong tightening and professional inspection at our flagship boutique anytime.
What payment methods are supported on your online boutique?
We accept all major UPI applications (GPay, PhonePe, Paytm), Visa, MasterCard, RuPay, American Express, Net Banking across all Indian banks, and phone-verified Cash On Delivery options.